Titan Series Use & Troubleshooting

This page includes troubleshooting guides and video tutorials for resetting and using the Titan Series electronic sit-stand bases. Models included are the TR22, TR23, T32M, T33M and TSM32.

If you are having problems with your Titan Sit-stand desk, we recommend that you first contact the dealer where you purchased our product for direct assistance. If you need additional help troubleshooting issues, feel free to email customer service at cs@elementcontract.com.

Trouble Shooting Guides

When properly assembled, our desks rarely have problems. If problems do arise with your Titan Series sit-stand desks, the troubleshooting guides linked below can help you through steps to diagnose and fix error messages that might show up.

Video Tutorials

Key Assembly Steps for the Titan TSM32 Single-motor Base





Performing a Factory Reset





Performing a Factory reset: UP/DOWN Handset





Locking and Unlocking the Handset





Setting Upper and Lower Height Limits





Removing Upper and Lower Height Limits





Changing the Anti-Collision Sensitivity