Titan Series Use & Troubleshooting

This page includes troubleshooting guides and video tutorials for resetting and using the Titan Series electronic sit-stand bases. Models included are the TR22, TR23, T32M, T33M and TSM32.

If you are having problems with your Titan Sit-stand desk, we recommend that you first contact the dealer where you purchased our product for direct assistance. If you need additional help troubleshooting issues, feel free to email customer service at cs@elementcontract.com.

Trouble Shooting Guides

When properly assembled, our desks rarely have problems. If problems do arise with your Titan Series sit-stand desks, the troubleshooting guides linked below can help you through steps to diagnose and fix error messages that might show up.

Video Tutorials

Performing a Factory Reset

Performing a Factory reset: UP/DOWN Handset

Locking and Unlocking the Handset

Setting Upper and Lower Height Limits

Removing Upper and Lower Height Limits

Changing the Anti-Collision Sensitivity